FAQ

ORDERING

I did not receive an order or shipping confirmation. What happened?
Please check the spam/junk folder in your email for any missing email confirmations.

Do you have a paper catalogue?
Not at this time.

Can I place an order over the phone?
Not at this time. Our ordering process is most efficient when orders are handled through the website. If you do not want to use a credit card over the internet, please place your order online and complete the order by sending a check or money order.

SHIPPING

When will my order ship?
Your order will ship within 3 business days.

How long will it take for my order to arrive?
We currently ship using Canada post and Canadian orders, once shipped, can be expected to arrive within 3-6 business days to city centres. If you are very remote it may take a few days more.

Can I pick up my order at your store?
Not at this time. We are currently a mail order business without a store front.

Do you ship to the USA?
We regret to say that we will be unable to ship to the USA due to US regulations.

SEEDS

When will seeds listed as SOLD OUT be available again?
Seeds shown as sold out will be made available again for the next growing season.

Are any of your seeds GMO varieties?
None, nor do we carry hybrid varieties.

Can I store unused seeds for the following year?
Our seeds are sold for the current gardening season however if you store them correctly you can use most of them in future years. Place unused seeds in an air tight container such as a mason jar and place in a cool, dark place. Most seeds will have between 50-100% germination for 2-3 years depending on what they are. For example: parsnips and parsley have 1-2 year shelf life while tomatoes can last 5+ years.

Copyright © 2017 The Incredible Seed Company.